Order Policy — Amaria Avenue

01

Order & Payment

Full payment is required at checkout.
Your order is confirmed only after payment has been successfully received.
Unpaid, declined or incomplete payments do not reserve flowers or a delivery date.
Please review your bouquet selection, delivery date and recipient details carefully before completing your order.

02

Changes or cancellations must be requested within one hour of placing the order.
Requests can only be accepted if flower sourcing and bouquet preparation have not yet begun.
A request is not confirmed until it has been approved in writing by Amaria Flowers.
After this period, the order becomes final and non-refundable because the flowers are sourced and prepared specifically for your order.
If Amaria Flowers is unable to fulfil your order, you will receive a full refund.

03

Each bouquet is handcrafted using fresh, seasonal flowers.
As flowers are natural products, slight variations in colour, shape, size and appearance may occur.
Product photographs represent the bouquet’s overall style and colour palette rather than an exact replica.
If a specific flower is unavailable, it may be replaced with a suitable alternative of equal or greater value while preserving the bouquet’s overall style and colour palette.
Reasonable natural variations or suitable seasonal substitutions are not considered defects and do not qualify for a refund.

04

Please provide the recipient’s correct name, telephone number, delivery address and any necessary access instructions.
Amaria Flowers is not responsible for an unsuccessful delivery caused by incorrect or incomplete information, restricted building access, recipient unavailability or recipient refusal.
If another delivery attempt is required, a redelivery fee may apply. The amount will be confirmed before redelivery.
Delivery times are estimates unless a specific time has been confirmed in writing.

05

If your bouquet arrives damaged or incorrect, please contact us as soon as possible, preferably within two hours of delivery.
Please provide your order number and clear photographs showing the issue.
Claims will be reviewed promptly and fairly.
If the bouquet is damaged, incorrect or not delivered due to an error by Amaria Flowers, an appropriate replacement or refund will be provided in accordance with applicable UAE consumer protection law.
The two-hour notification request does not limit any rights you may have under applicable law.

06

Refunds are not provided for a change of mind, reasonable natural variations, suitable seasonal substitutions or delivery problems caused by incorrect information supplied by the customer.
Approved refunds will be returned to the original payment method.
Refunds may take approximately 5–10 business days to appear, depending on the bank or payment provider.
Nothing in this policy limits the customer’s rights under applicable UAE consumer protection law.